{"id":5209,"date":"2024-06-21T13:25:52","date_gmt":"2024-06-21T11:25:52","guid":{"rendered":"https:\/\/tienda.pujolclima.com\/?page_id=5209"},"modified":"2024-07-22T11:04:14","modified_gmt":"2024-07-22T09:04:14","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/tienda.pujolclima.com\/en\/preguntas-frecuentes\/","title":{"rendered":"FAQ"},"content":{"rendered":"<style>.kt-accordion-id5209_400609-c9 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:0px;}.kt-accordion-id5209_400609-c9 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:0px solid transparent;border-left:0px solid transparent;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id5209_400609-c9 .wp-block-kadence-pane .kt-accordion-header-wrap 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body:not(.hide-focus-outline) .kt-accordion-id5209_400609-c9 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible{border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#eeeeee;border-left-style:solid;}.kt-accordion-id5209_400609-c9 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible, .kt-accordion-id5209_400609-c9 .kt-accordion-header-wrap .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:#444444;border-top-style:solid;border-right-color:#444444;border-right-style:solid;border-bottom-color:#444444;border-bottom-style:solid;border-left-color:#444444;border-left-style:solid;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id5209_400609-c9 kt-accordion-has-19-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-basic kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"0\"><div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane5209_f42d9f-97\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Product Information<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><p><strong>Where can I get detailed information about a product?<\/strong> Find detailed information about our products on our website. If you need personalized assistance, contact us by calling 93 727 24 28 or writing to us at <a>info@pujolclima.com<\/a>.<\/p><\/div><\/div><\/div>\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane5209_78e798-01\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Product Guarantee<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><p><strong>What guarantee do Pujol Clima products offer?<\/strong> All our products have a minimum 2-year warranty provided by the manufacturer. It is important that gas and diesel boilers are commissioned by the official technical service to maintain the validity of the warranty.<\/p><\/div><\/div><\/div>\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane5209_bb4876-82\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Pickup in Physical Store<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><p><strong>Can I buy online and pick up my order at the Pujol Clima physical store?<\/strong> Yes, you can pick up your order at our warehouses. We recommend that you check stock availability before picking it up.<\/p><\/div><\/div><\/div>\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane5209_7421a4-02\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Banking Information Storage<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><p><strong>Does Pujol Clima store my banking information?<\/strong> For security reasons, Pujol Clima does not have access to confidential banking information. Each transaction requires the introduction of bank details, managed by the client&#039;s bank through a secure payment gateway.<\/p><\/div><\/div><\/div>\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane5209_bfe11b-cd\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Product Installation<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><p><strong>Is installation included in the price of the products on the website?<\/strong> No, the prices shown on our website are without installation.<\/p><\/div><\/div><\/div>\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane5209_cc9bc1-16\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Installation Service<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><p><strong>Do you offer installation service?<\/strong> Yes, Pujol Clima has professional installers throughout Spain. To receive a personalized quote, contact us at 93 727 24 28 or send an email to <a>info@pujolclima.com<\/a>.<\/p><\/div><\/div><\/div>\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-7 kt-pane5209_e11275-34\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Purchase Financing<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><p><strong>Can I finance my purchases at Pujol Clima?<\/strong> Yes, we offer fast and convenient financing options. Find out about the available conditions.<\/p><\/div><\/div><\/div>\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-8 kt-pane5209_63a344-6e\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Claims Process<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><p><strong>How can I make a claim?<\/strong> To file a claim, call 93 727 24 28 or send an email to <a>info@pujolclima.com<\/a>.<\/p><\/div><\/div><\/div>\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-9 kt-pane5209_fc2979-8d\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Transport service<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><p><strong>Do you offer transportation service?<\/strong> Yes, Pujol Clima offers free shipping. For more details on conditions and delivery times, consult our shipping section on the website.<\/p><\/div><\/div><\/div>\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-10 kt-pane5209_9e8f5d-6b\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Available Payment Methods<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><p><strong>What payment methods do you accept for online purchases?<\/strong> We accept payments through virtual POS (credit card), bank transfer, financing, Bizum and Paypal.<\/p><\/div><\/div><\/div>\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-11 kt-pane5209_74aadb-83\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Delivery Status<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><p><strong>How can I track the status of my shipment?<\/strong> Once shipped, you will receive an email with the tracking number provided by our shipping company. Use this number to track your shipment on their website.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_joinchat":[],"footnotes":""},"class_list":["post-5209","page","type-page","status-publish","hentry"],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"eloi","author_link":"https:\/\/tienda.pujolclima.com\/en\/author\/eloi\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/tienda.pujolclima.com\/en\/wp-json\/wp\/v2\/pages\/5209","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tienda.pujolclima.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tienda.pujolclima.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tienda.pujolclima.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tienda.pujolclima.com\/en\/wp-json\/wp\/v2\/comments?post=5209"}],"version-history":[{"count":3,"href":"https:\/\/tienda.pujolclima.com\/en\/wp-json\/wp\/v2\/pages\/5209\/revisions"}],"predecessor-version":[{"id":5515,"href":"https:\/\/tienda.pujolclima.com\/en\/wp-json\/wp\/v2\/pages\/5209\/revisions\/5515"}],"wp:attachment":[{"href":"https:\/\/tienda.pujolclima.com\/en\/wp-json\/wp\/v2\/media?parent=5209"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}